​You Have a Right to Choice

Why choose Hospice of the Western Reserve?

For nearly 40 years, Hospice of the Western Reserve has provided palliative and end-of-life care, caregiver support, and bereavement services throughout Northern Ohio. We are a nationally acclaimed nonprofit agency providing care in a variety of settings, including:

  • Private residencies - 93% of our patients receive care in their homes.
  • Assisted living and retirement communities
  • Nursing Homes
  • Inpatient Hospice Units: David Simpson Hospice House on Cleveland's east side; Ames Family Hospice House in Westlake and at the Medina Inpatient Care Center.

Our services have grown to meet the requirements of a diverse 11 county area. As your needs change, our staff and services respond with customized care.

Special Programs & Features Include:

  • We are Ohio's first and largest nonprofit hospice.
  • Committed to working with the patient’s preferred physician and health system to collaborate on care.
  • Known for our response time, we provide care 24 hours a day, seven days a week, 365 days a year. 
  • Clinical staff has more certifications than any other hospice in Ohio.
  • Dedicated triage and on-call team to meet unexpected patient and family needs after hours, weekends and holidays.
  • Home delivery of hospice-related medications. We deliver the equipment, the supplies and your medications to make you and your loved ones lives as easy as possible.
  • Palliative Care through our Western Reserve Navigator Program provides symptom management for present illness while partnering with patient on any future health transitions.
  • Specialized and complex care delivered for specific illnesses such as COPD, heart failure, dementia and renal disease.
  • Home visits by physicians and nurse practitioners. We are happy to work in partnership with your medical team, a practice we have been doing for 40 years.
  • Our Moments to Remember Program, focused on enhancing the quality of life for hospice patients and their families by fulfilling wishes.
  • Pediatric palliative and hospice care.
  • Specialized care for Veterans through our Peaceful and Proud program.
  • Caregiver education and respite care.
  • Spiritual care services for all faiths.
  • Our patients are not left alone in their final moments due to our By Your Side Program.
  • Pet Therapy Program for patients and their loved ones.
  • Children's summer camps and adult workshops for the bereaved – including two Bereavement Centers – in Cleveland and Medina.

We Can Help​​​

Speak with the referral team by contacting us seven days a week, 24 hours a day. An in-person visit can be scheduled the same day it is needed.

Anyone - an individual needing help to cope with a chronic illness, a spouse or family caregiver or a medical professional - can call to start the admission process or inquire about services.


Holly Craider, Granddaughter, Family Caregiver
"My grandparents’ doctors both recommended Hospice of the Western Reserve. They made one of the toughest experiences peaceful and full of love. The employees became an extension of my family.

Mark Ribbins, Son, Caregiver
"Hospice of the Western Reserve is not a place of giving up hope. If anything, it’s a place designed to inspire hope, both for the patient and their families."

Dr. Alfred F. Connors Jr., MD, Physician, MetroHealth Medical Center
"It was everything I could have hoped for and it made such a difference to my Dad. We were relieved that everything was being done right and there was somebody you could count on to call and they would respond. It was just a lifesaver to have them involved."