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William E. Finn, President and Chief Executive Officer
William E. Finn became CEO of Hospice of the Western Reserve in February, 2011. Prior to coming to Cleveland, Mr. Finn was President and CEO of The Center for Hospice & Palliative Care (CHPC) in Buffalo, New York. Finn has been in the field of hospice and palliative care for 33 years. Learn More
Judy Bartel, MSN, ACHPN, CHPCA, FPCN, Chief Clinical Officer
As Hospice of the Western Reserve’s primary clinical leader, Bartel administers, directs and coordinates activities related to all clinical services and operations. She is accountable for more than 760 clinical team employees in home care, alternative home care, referral assessment and liaison, on-call, the Bereavement Center, inpatient units, palliative care, the Navigator program, an advance illness program, pediatrics, pharmacy and dietary. Learn More
John Mastrojohn, III, RN, MSN, MBA, Executive Vice President and Chief Operating Officer
John Mastrojohn joined Hospice of the Western Reserve as Chief Innovations Officer in September 2019, moving to his role of Executive Vice President and Chief Operating Officer in 2021. He has a long service record in hospice care, including as Chief Operating Officer and Foundation President for the National Hospice and Palliative Care Organization, Director of Summa Hospice and Team Leader for Hospice of the Western Reserve’s AIDS Team in the 1990’s. Learn More
Jeff Kovacs, CPA, MBA, Chief Financial Officer
Jeff Kovacs became Chief Financial Officer for Hospice of the Western Reserve in May of 2020. Jeff is responsible for all accounting and finance functions of the agency including financial reporting, budgeting, banking relationships and general business operations. Prior to his role as CFO, Jeff served as Director of Finance for four years where he led the Accounts Payable, Accounting, Payroll, and Procurement Operations teams. Jeff’s long-term vision produced operational efficiencies and ensured successful annual audits. Learn More
Robert Ancker, MD, Chief Medical Officer and Medical Director
Dr. Robert Ancker joined Hospice of the Western Reserve as Chief Medical Officer and Medical Director in 2021. With over 20 years of clinical leadership experience in Hospice and Palliative Medicine, including roles as the Medical Director for Blue Ridge Hospice, Winchester, Va., and Barton Memorial Hospital, South Lake Tahoe, Calif. Dr. Ancker is highly regarded for his ability to foster a culture of continuous process improvement, constantly seeking new ways to innovate and provide exceptional care. Learn More
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Laura K. Rayburn, MBA, President of the Hospice of the Western Reserve Foundation
Laura K. Rayburn was appointed President of the Hospice of the Western Reserve Foundation in June, 2020. A veteran fundraiser, Ms. Rayburn is responsible for all philanthropic activities and the establishment of the Hospice of the Western Reserve Foundation. Prior, Rayburn served as Vice President of Development for Saint Martin de Porres high school where she successfully completed the school’s Phase II Capital Campaign and drove unrestricted annual support. Rayburn has also held leadership positions with the Great Lakes Science Center and The Cleveland Orchestra. Learn More
Mary Kay Tyler, MSN, CNP, CHPCA, Chief Quality Officer
Mary Kay Tyler, MSN, CNP, CHPCA was appointed Vice President of Quality in 2016. Prior to that she served as Director of Pediatrics & Clinical Support Teams for 10 years. She has been with the agency since 1999. Learn More
Lynn Bussman, Vice President of Marketing and Provider Relations
Lynn Bussman was appointed Vice President of Marketing and Provider Relations in September 2021. An effective and positive leader, she plans and directs the agency’s strategic marketing plan, oversees a staff of Provider Relations Managers and builds collaborative relationships with Health Systems, payers and professional referral sources across Hospice of the Western Reserve’s service area. Learn More
Jessica Prinzo, SHRM-SCP, Vice President of Human Resources
As a member of the senior executive leadership team, Jessica Prinzo, Vice President of Human Resources, oversees all aspects of human capital management HR strategy, including talent management, employee engagement, leadership development, compensation and benefits. Learn More