Personalized Text Messaging Supports Grieving Families During Pandemic


PUBLICATION: Clinical Connections

​Hospice of the Western Reserve (HWR) recently added personalized text messaging as an option to support those who are grieving. The innovative new service is provided in collaboration with the Seattle-based company, Grief Coach. There is no cost to hospice families. It complements other forms of grief support already provided, such as phone conversations with trained grief specialists, virtual support groups, a private Facebook group, newsletters and a library of online resources. HWR is a national leader in the provision of hospice care. Every year, its 15-person bereavement team provides grief support services for more than 6,000 hospice families as well as for the community at large.

Diane Snyder Cowan, Director of the Western Reserve Grief Services, learned about Grief Coach in December, and was impressed by the carefully crafted, thoughtful and personal texts delivered to people grieving suicide, cancer, overdose, stillbirth and many other deaths. 

"With COVID limitations, our in-person visits and support groups are temporarily suspended. It’s wonderful that these caring, well-timed personal messages can now go out to all of our families,” Snyder Cowan said. “They can add in their friends and family, too. Grief Coach gives our bereavement coordinators a way to ensure none of our family members have to grieve alone."

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Speak with the referral team by contacting us seven days a week, 24 hours a day. Any first visit and admission can be made the first day.

Northern Ohio's Hospice of Choice

More than 1,000 Hospice of the Western Reserve employees and 3,000 volunteers live and work side-by-side in the same neighborhoods with our patients and families. We are privileged to have cared for more than 100,000 Northern Ohioans since our inception.