Bob Phillips-Plona Named Certified Hospice and Palliative Care Administrator of the Year


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​Bob Phillips-Plona, Director of Residential Services at Hospice of the Western Reserve, has dedicated his entire career to serving some of the most vulnerable residents in our community. Over the past 20 years, more than 30,000 terminally ill patients and their families have benefited from his operational and administrative management skills at David Simpson Hospice House in Cleveland, Ames Family Hospice House in Westlake and the Hospice of Medina County Inpatient Care Center.

Recently, Bob was nationally recognized by his peers by being named Certified Hospice and Palliative Care Administrator of the Year. The award was presented at the annual assembly of the American Academy of Hospice and Palliative Medicine and Hospice and Palliative Nurses Association.

Bob oversees clinical care, regulatory and quality compliance, budget management and dietary services. While his responsibilities are many, Bob’s goal is always the same: doing everything within his power to ensure the patients entrusted to Hospice of the Western Reserve’s care are living their lives as fully and comfortably as possible.

“Our ability to manage a multitude of complex conditions and treatments is due to Bob’s belief that we can do anything when we all work together as a team,” said Judy Bartel, Chief Clinical Officer. “His clinical judgement and systems thinking have led to Hospice of the Western Reserve being recognized nationally as a premier provider of inpatient hospice care. His focus is always on providing ideal care to our patients and their families.”

Bob’s appreciation for teamwork and collaboration are reflected in his acceptance remarks: “This honor is really a reflection of the many people who have invested in me,” he said. “In this award, I see those who have taught me, coached me and mentored me. I see the reflection of my colleagues, who daily attend to the complexities of care at the bedside. This award also reflects the invaluable lessons that my patients and families have taught me. Without those real-life lessons, I couldn’t do the work that I do today.” 

Bob earned a Bachelor of Science degree in Nursing from Ursuline College and an MBA and Master of Science degree in Nursing from Case Western Reserve University. He is a Certified Hospice and Palliative Care Nurse and a Certified Hospice and Palliative Care Administrator. 

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