Inpatient Visitor Policy

IPU visitation policy
This visitation policy has been established to protect our patients, staff and visitors and comply with the State of Ohio’s mandate to maintain social/physical distancing.

  • Six designated adult visitors (over 18 years old) are permitted to visit daily two at a time in blocks of time (schedule will be determined by the patient’s family). Additional visitation must be done via FaceTime, Skype or phone calls.
  • All visitors must present picture IDs when signing in at the reception desk
  • All visitors will be screened prior to visiting, including having their temperature taken and answering symptom/exposure questions. Visitors with temperatures of 99.5 F or above and those who screen positive for symptoms or exposure may not visit. Note: Window visitors will not be required to have their temperature taken
  • All visitors must continuously wear masks while in the facility for the duration of their visit. Masks must be maintained until the patient is discharged. Surgical/procedure or cloth masks are acceptable. Visitors will be asked to bring masks. If a visitor does not have access to a mask one may be provided
  • Visitors must remain in the patient’s room unless instructed otherwise. Access to public restrooms (if patient restroom cannot be used) and vending machines is permitted. Visitors should sit on the side of the bed nearest the building’s exterior
  • Visitors must use hand sanitizer prior to proceeding to the patient’s room and each time they enter and exit the patient’s room
  • Window visiting is permitted. Scheduled window visiting is limited to five visitors and permitted from 1 to 5 p.m. Window visiting is weather permitting with prior approval from the Hospice Inpatient Unit Clinical Team Leader or supervisor
  • David Simpson Hospice House courtyard facing rooms: Visitors will proceed directly through the entrance doors to the side of the main entrance and through the courtyard doors directly across the Gallery Walk
  • Ames Family Hospice House interior courtyard room doors: Alternate exterior facing room will be provided for window visits
  • Visitors may not enter or exit through patient room doors or any other exterior door. They must enter and exit through the main entrance only
  • If a patient meets the case definition for COVID-19 and/or tests positive for the virus, they will be allowed one visit per day by one of two designated visitors for 30 minutes. During the last 24 hours, two visitors will be allowed for a 30-minute visit. Visitors will be required to wear isolation gowns, face shields, masks and gloves. In-person visits may not be longer than 30 minutes and visitors must always remain six feet away from the patient. Additional visitation may be done via FaceTime, Skype or phone calls. If the patient tests negative for COVID-19, or isolation precautions are discontinued, standard visitation may resume
  • If a patient is clinically assessed to be at risk for COVID-19 and testing or additional screening is warranted, two designated visitors at a time will be permitted while test results are pending. Visitors will be required to mask and maintain social distancing of at least six feet. If test results are positive, the visitation restrictions noted above will be in effect
  • Clergy may visit in person, via FaceTime, Skype, phone calls or window visits. All visitor requirements – including masking and screening – will apply to visiting clergy. Visits should be limited to no more than one hour

Patients whose visitors do not comply with this policy will not be permitted further in-person or window visits. If necessary, security will be called to enforce this policy and/or remove visitors from the facility.
Please help us follow COVID-19 precautions for the safety of your loved one, family and our staff.

Rev. 02.22.21

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More than 1,000 Hospice of the Western Reserve employees and 3,000 volunteers live and work side-by-side in the same neighborhoods with our patients and families. We are privileged to have cared for more than 100,000 Northern Ohioans since our inception.