​Snapshot of Quality Care

CMS Hospice Compare Data:
Quality Scores Among the Highest in Northern Ohio       

Public reporting on the CMS Hospice Compare website allows patients and their caregivers to objectively evaluate hospices in their communities to help determine which might best meet their needs. Consistent and standardized measurement also provides fact-based benchmarks, revealing areas in which a hospice is doing well, and those needing improvement.

Hospice of the Western Reserve’s scores on Hospice Compare (medicare.gov/hospicecompare) continue to be among the highest in the region in multiple categories, according to the most recent data released by CMS in November 2018. More family caregivers indicated they would recommend Hospice of the Western Reserve than any other Northern Ohio hospice. When factoring in family responses to all eight categories of questions, HWR’s overall score was also among the highest. The nonprofit agency also scored significantly higher than the national average for all hospices in seven categories.  

CC Table.jpg
 “Hospice of the Western Reserve is committed to providing exceptional care to each patient and family,” said Mary Kay Tyler, Vice President of Quality.  “We closely monitor our patient satisfaction scores and conduct performance improvement projects on any low scoring area, with the goal of exceeding the national average in all areas. In addition, any family that shares a negative comment on the CAHPS survey is contacted by a member of our management team to apologize and gather more information so that we can improve care moving forward.”

The Hospice Quality Reporting Program includes data submitted by hospices through the Hospice Item Set (HIS), a series of measures collected by interview shortly after a patient’s admission to hospice care, and the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS®), a survey distributed to the primary caregivers of deceased hospice patients to assess their experiences and satisfaction with care.

Report Suspected Fraud or Abuse

It is the responsibility of all Hospice of the Western Reserve employees, volunteers, vendors and agents to fulfill all their legal, professional and ethical obligations and to adhere to all laws and regulations in providing hospice care and services to the community. Any Hospice of the Western Reserve employee, volunteer, vendor, agent, patient, family member or caregiver who believes that an act has taken place that would place Hospice of the Western Reserve at risk of fraud or abuse should report such an incident.

Such matters can be reported directly to the Vice President of Quality, by completing this online form, in writing, via voice mail, by email or to the Compliance Hotline voice mailbox 216.383.6688.

Information for contacting the Vice President of Quality:
Mary Kay Tyler, MSN, CNP, CHPCA
Vice President of Quality
Hospice of the Western Reserve
17876 St. Clair Ave.
Cleveland, Ohio 44110
Telephone: 216.701.3322
Email:  MKTyler@HospiceWR.org

Hospice of the Western Reserve Statement: OIG Report