The Quality of Life Campaign:
Read more about our new, state-of-the-art Hospice Care and Community Center on our existing lakeside property.
Snapshot of Quality Care
Hospice of the Western Reserve continues to receive high scores on Hospice Compare, with more family caregivers recommending HWR than any other Northern Ohio hospice.
Joint Commission Accreditation Survey Update
Public reporting on the CMS Hospice Compare website allows patients and their caregivers to objectively evaluate hospices in their communities to help determine which might best meet their needs. Consistent and standardized measurement also provides fact-based benchmarks, revealing areas in which a hospice is doing well, and those needing improvement.
Hospice of the Western Reserve’s scores on Hospice Compare continue to be among the highest in the region in multiple categories, according to the most recent data released by CMS. More family caregivers indicated they would recommend Hospice of the Western Reserve than any other Northern Ohio hospice. When factoring in family responses to all eight categories of questions, HWR’s overall score is among the highest. Additionally, scores reflect significantly higher results than the national average for all hospices in seven categories.
“Hospice of the Western Reserve is committed to providing exceptional care to each patient and family,” said Mary Kay Tyler, Vice President of Quality. “We closely monitor our patient satisfaction scores and conduct performance improvement projects on any low-scoring area, with the goal of exceeding the national average in all areas. In addition, our management team contacts all family members who share negative comments on the CAHPS survey to apologize and gather more information in order to improve care moving forward.
The Hospice Quality Reporting Program comprises of two primary data collection tools. The Hospice Item Set (HIS) is a set of measures collected via an interview conducted shortly after a patient's admission to hospice care. The second tool is the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS®), a survey distributed to primary caregivers of deceased hospice patients. These tools aim to assess the quality of care provided by hospices and to gauge the satisfaction of patients and their families with the care received.
Donate to The Hospice of the Western Reserve
At the heart of our mission we aim to enhance the quality of life for every individual in our care and those who grieve. We could not do this important work without the support of generous individuals like you.
Join The Hospice of the Western Reserve Team
Each of our team members makes a profound impact in our mission of providing exceptional care and support to patients and their loved ones. Turn your calling into your career!