Serenity: A Hospice Hero

When Serenity, a Shiloh Shepherd, was born in April 2012, it was clear she was destined for something special. By the time she turned one, Serenity was already on her way to becoming a certified therapy dog. After completing a year of rigorous training with Therapy Dogs

 International (TDI), she passed her certification with flying colors, ready to spread comfort and joy wherever she went. Over the years, Serenity has worked in various settings, from assisting college students during finals to offering her calming presence in nursing homes and hospitals. But it was her transition to Hospice of the Western Reserve (HWR) that became the most rewarding chapter of her career.

Serenity’s owner, Bruce, recalls how they found their niche in hospice care. “Serenity has a natural ability to connect with peaceful, passive adults. She has this calming energy that makes her perfect for hospice visits,” he says. Serenity has become a beloved figure in Lake and Geauga Counties, visiting patients and their families, spreading comfort and warmth wherever she goes.

Pet therapy, like the kind Serenity provides, plays a vital role in hospice care. Therapy animals offer more than just companionship—they create moments of connection, calm and even joy in what can be some of life’s most difficult moments. For patients in hospice, who may feel isolated or withdrawn, a visit from a therapy dog like Serenity can spark something profound.

Bruce has witnessed these moments firsthand. “No matter how rewarding I thought it would be, it’s so much better,” he shares. “We’ve visited over 4,000 patients, but there have been times when we’re told that the patient is non-communicative, and suddenly they light up. They’ll say ‘doggy’ or ‘puppy,’ and Serenity does something that we as people simply can’t. It’s magical.”

As a Shiloh Shepherd, Serenity has natural instincts for herding and nurturing, which shine during her visits. The more patients and families love on Serenity, the more she gives back. Her calm demeanor and intuitive nature make her a perfect fit for the unique needs of hospice care. Over the years, Serenity and Bruce have visited countless facilities, brightening the days of patients, families, and staff alike.

Now 12 years old, Serenity is entering the twilight of her career. Larger dogs like her often face mobility challenges as they age, and Bruce plans to ease her into a well-deserved retirement. But even as she slows down, Serenity continues to make a difference with every visit. “She still loves what she does,” Bruce says. “The demand for therapy dogs like Serenity exceeds the supply, but she’s given so much, and it’s been an honor to watch her work.”

Hospice of the Western Reserve integrates pet therapy as part of its holistic approach to care. Therapy dogs like Serenity bring an emotional connection that complements medical care, addressing the emotional and spiritual needs of patients. Research has shown that therapy animals can reduce stress, lower blood pressure, and even improve overall mood. For hospice patients, who may face feelings of loneliness or anxiety, the presence of a therapy dog can be transformative.

Bruce reflects on their journey with gratitude. “Serenity has made an impact that I never imagined. She’s brought comfort to thousands of people, and every visit has been a reminder of the power of unconditional love.”

Hospice of the Western Reserve continues to prioritize pet therapy as part of its mission to provide compassionate, comprehensive care. Serenity’s story highlights the unique and irreplaceable role therapy animals play in hospice, proving that sometimes, the simplest gestures—a wagging tail or a soft nuzzle—can leave the deepest impact.